Why your feedback matters

Here at 鶹ý and SU鶹ý, we’re committed to listening to your perspectives and feedback to improve your experience and drive creativity, innovation and change.

We want to make sure that your voice is heard and acted on. We encourage you to be an active collaborator in your university experience to develop confidence, improve your skills and reach your potential. See below for how to give us feedback about how you are finding your course or research, what is working well and any suggestions for improvement.

We understand that you need to know how we respond to your feedback and we want you to see its impact. We are committed to telling you about the feedback we’ve received and how it has been used, including the action we’ve taken.

How to feedback to 鶹ý and SU鶹ý

Three students working together on a project around a computer monitor
  1. We will be running some programme sessions throughout the year where we will look at what we have covered and what you learnt in your units. We will also talk about how you found the units and any other feedback you have.
  2. At any time, you can share your feedback with your Student Rep, who is elected by their fellow students and works in partnership with the university to make the student experience better for everyone. help to co-ordinate the student feedback from your academic programme, department and faculty. There are also Postgraduate Research Reps to represent the view of postgraduate research students.
  3. To feed back to your Student Rep, you can either contact them directly or use , the online feedback tool overseen by the Students’ Union. There is a link to this platform on our virtual learning environment, Brightspace, under ‘Want to give feedback?’ Feedback gathered through SimOn is collated and reviewed by your Student Rep, SU鶹ý officers and in student voice meetings. This enables SU鶹ý to identify the larger-scale issues to work on for students, to inform the development of the services and opportunities offered by SU鶹ý and also to highlight the aspects that are working well for students. 
  4. Your Student Rep will summarise the feedback they receive from their cohort (either directly or via SimOn and present it to your Programme Leader for discussion in a Student Staff Forum, held twice per semester. This is a collaborative partnership between a programme team and the elected Student Reps. The forum offers an important space for consulting with Student Reps, discussing potential enhancements and improvements, facilitating and evaluating the impact of actions, and communicating outcomes with you. If issues are raised which cannot be fully discussed and resolved (e.g. because they require actions which cannot be authorised by the programme team itself), these issues can be referred to the appropriate level within 鶹ý’s governance structure.
  5. Each year, we recruit eight students to sit on the university’s Student Voice and Engagement Committee. This is a formal 鶹ý committee reporting to the University Executive Team and chaired by Vice-Chancellor, Professor John Vinney. Each meeting discusses a broad student theme and looks at what has been implemented, emerging trends amongst our students and what could be improved. We usually recruit members over the summer break, so look out for this opportunity. Alternatively, if you want to find out more, please contact [email protected]
  6. SU鶹ý also holds two dedicated feedback weeks.  usually takes place in November and March, so keep an eye out for these and how you can get involved.
  7. Other opportunities to share your thoughts and experiences with SU鶹ý include their  survey, their award, the and the . You can find out more about these and other feedback opportunities on the .

External student surveys

Responding to your survey feedback

We use the anonymised feedback from student surveys to enhance our understanding of your experience at 鶹ý. This is part of our cycle of continuous review and development of our academic provision and student experience. We also consider other forms of feedback and discuss with relevant staff what actions might be possible or appropriate and how to respond to the feedback.

We will provide you with a response to your feedback and information about actions we are taking. This may take the form of changes to how we do things on a unit, a programme or across 鶹ý. Sometimes feedback shows us that we need to improve our communications, so that you understand what we are doing and why.

Feedback and representation often lead to developments which will benefit future 鶹ý students. They may also result in immediate changes which directly affect you, where this is possible.